Multiple Teams Continued

In Saturday’s post we looked at the 5 questions Alice had about implementing an organization-wide weekly status reporting procedure. Today we are going to continue the multiple-team theme by taking a look at how a single manager, such as Alice, can have multiple teams reporting to her, whilst at the same time being on multiple teams herself.

In the illustration below we have four organizational layers.

At the bottom there are team members reporting to a middle manager. Those middle managers report to a senior manager, and the senior managers report directly to the CEO.

This is very much the archetypal organizational tree that anyone who has studied business will be familiar with.

Team Chart.png

The size of an organization will dictate how many people there are at each level, and indeed how many levels there are in total, but it is safe to say that in most cases there will be more than two people answering to each manager. For example, there might be eight team members reporting to Middle Manager 1, fifteen people reporting to Middle Manager 2, and five Middle Managers reporting to Senior Manager 1.

So, how does Weekly Debrief handle this situation of multiple teams where a manager might be receiving a weekly debrief report from his team members whilst at the same time reporting to a more senior manager?

Weekly Debrief copes with this kind of situation with ease. All you need to do is set up each team with a different name. For example you might have XYZCorpPersonel, XYZCorpFinance, etc.

Each week Weekly Debrief will send out information requests to everyone on each on each of the teams. If a person is on more than one team, which can often happen, they will receive more than one information request.

For example, if a person is on the Finance Team, whilst at the same time being on the Board of Directors team they’d get two requests for information. One of them would relate to the Finance Team and the second would relate to the Board of Directors. The information they respond with may be exactly the same or it may be reworded, or rewritten completely, to suit the needs of that particular team.

At the same time as getting requests for information a member of staff might also be a team leader and have staff of their own. Weekly Debrief will automatically handle sending out all of those information requests too.

The reality is that the Weekly Debrief system is incredible flexible and can cater for pretty much every eventuality.

If you do have a large organization, and want to implement Weekly Debrief at all levels, it will take time to set up and get it running smoothly to start with, but once things click into place, which they will within a week or two, you will have an automated system in place than runs like clockwork week after week.

If you need any further advice on setting up Weekly Debrief within your organization don’t hesitate to contact us. The quickest way to do this is by filling out the form on the following page:

http://www.weeklydebrief.com/support.html

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Weekly Debrief and Multiple Teams within an Organization?

Alice works for Big Corporation. She has been with the company for quite a few years now and she is very proud of the progress she has made in the organization.

She started as an office junior and with hard work and a professional approach to everything she tackles she has worked herself up to what most people in the company refer to as middle management. She has a wonderful team of her own, but she is also part of the management team that answers to the senior managers, who in turn report to the directors of the business, who in turn report to the President/CEO.

Three months ago she introduced Weekly Debrief to her team. It took a few weeks for everyone to get the hang of it, but now everyone loves the benefits they are seeing from completing weekly status reports on a regular basis. Indeed, Alice’s success with Weekly Debrief hasn’t gone unnoticed. At a recent middle management team meeting all the managers were asked a tough question. The only middle manager who could answer it immediately was Alice. She’d taken printed copies of the most recent Weekly Debrief reports to the meeting and the information she needed was right there for everyone to see.

After the meeting her manager took her to one side and asked how she found the time to put together such a professional report each week. Alice smiled and explained how Weekly Debrief works.

The manager suggested that they introduce weekly status reports throughout the company and have everything feeding directly into the CEO.

That’s when Alice got in touch with me.

She had five questions. All good ones.

  1. Would this up-the-organizational-tree kind of reporting work?
  2. Did we have any experience of companies having everyone send a weekly status report directly to the CEO?
  3. Was this something we would recommend?
  4. Was there a better way for people to report from the bottom of the organizational chart to the top?
  5. How easy is it to implement such a strategy?

At this point I have to declare that this is definitely not the first time we’ve been asked this question. Once managers start to see the benefit of having weekly status reports, and manage to successfully implement such a system, word spreads very quickly. Before long other managers within the same company are asking how they should go about doing it, just as they did with Alice.

In our experience the best way to do this – and it works incredibly well – is to have each team report to their manager. When that manager receives all the status updates he or she summarizes it for their manager. In that way a senior manager might well receive six or more team summaries from their line managers. They would in turn summarize that information for their direct line manager, and so on – all the way to the top of the organization.

You’ll be amazed at how little time it takes to summarize the key points from your team. You know your manager doesn’t want chapter and verse on everything, and so you instinctively know what you should and shouldn’t include.

Now here’s the brilliant thing …

An office junior can mention something incredibly pertinent in their weekly status update. Their manager realizes how pertinent it is and so includes it in the report to their manager. The next manager up the chain does the same thing and that very same comment ends up in the report that is given to the President/CEO.

How you would feel if you were that office junior?

Without this kind of system what would be the chances of this ever happening? The answer is pretty much zero!

On Monday we’ll continue the theme of using Weekly Debrief for multiple teams within an organization and how a single manager, such as Alice, can have multiple teams, whilst at the same time being on multiple teams herself.

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Benefit #5 – Progress rules

A recent article in the Harvard Business Review shocked the business consultancy world by revealing in-depth research that proved that workers were motivated less by money, luxury offices and time-off, and more by progress.

The research clearly showed that what motivates people most is visible progress. Conversely, they are demotivated by lack of visible progress.

That’s quite a surprise, isn’t it?

But if you take time to think about the times you have felt most motivated at work, and the times you have felt least motivated it is almost always linked directly to make good progress on a task or project.

The wonderful thing about Weekly Debrief is that it not only facilitates progress, but it makes it far more visible than is normally the case.

How often have you left work for the day thinking you’ve not achieved much, when in truth you have made a lot of progress? Lot’s of times I am sure. When you put Weekly Debrief to work not only will you be able to see the progress you and your team are making, but so will your staff and this will spur them on to even greater things in the future.

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Benefit #4 – Nowhere to hide

The act of writing down what needs to be done, and what is planned to be done over the coming week, gives a person nowhere to hide. By putting this in writing they are making a commitment not just to themselves but to the manager who will be ultimately reading the Weekly Debrief report.

This is very powerful as it means member’s of staff have nowhere to hide.

If you’ve promised to call Pete, finish the report and install the new accountancy system it becomes very difficult to have to explain why you have done none of those three things at the end of the week, if that is the case.

Without this written commitment it is easy just to brush this kind of thing under the carpet. You can just say you’d never planned on doing it, or that you’d forgotten, or that you didn’t realize these things needed doing, or that you thought someone else was doing them.

By putting it in writing the member of staff has made a massive step in the right direction and the chances of that task getting completed is increased exponentially.

At first glance this might sound like a great benefit to the manager, but not so great for the team member who is committing themselves. The reality is that it is actually the team member who benefits the most. I will save that for another post as it is powerful stuff and deserves its own time in the spotlight.

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Benefit #3 – Making a written list of tasks to do is the first step to getting them done

Anyone familiar with the work of David Allen will be familiar with the power of getting things out of the head and onto a list.

It is easy to become stressed and overwhelmed about how much you have to get done, but no matter how overloaded your workload is you’ll find that spending five or ten minutes getting the disparate thoughts out of your head and onto paper (or onto your computer screen) is time very well spent.

Test after test has demonstrated that people who regularly use some kind of todo list are far more effective than people who don’t.

The Weekly Debrief isn’t a todo list manager, that’s not the intention, but it does make people take a few minutes to collect their thoughts and write down their major tasks for the coming week and as such participants benefit from the exact same psychological triggers as do those who make full blown todo lists.

But Weekly Debrief goes one step beyond a typical todo list.

The fact that a team member’s Next Week’s List goes to their manager adds commitment to the equation. A typical todo list is only a commitment between the person writing the todo list and themselves. The Weekly Debrief Next Week’s List is a written statement that will be read by their manager.

It is easy for a member of staff to add an item to their own todo list and then not get round to it, but it is completely different to make a commitment in writing to your boss and then ignore it.

In a future post I’m going to cover why this ‘getting it down on paper’ is so beneficial to team members themselves.

So that is the third major benefit to using weekly status reports. Tomorrow we shall take a look at number four.

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Reason #2 – Knowledge vs Ignorance

‘Knowledge is Power’ or ‘Ignorance is Bliss’

Two popular sayings and both true in their own way. However, in a productive work environment, which one would you prefer to be the motto that people followed?

By asking people to summarize their week and their plans for the week ahead you are ensuring that they pause and think. Over time this thinking process leads to a more in-depth knowledge of what people are doing, how long it takes them to do it, and which tasks they had to drop to get that work completed.

This is very powerful stuff.

Most people prefer to be ignorant about what they’ve achieved or what they plan on achieving in the future. Ignorance is bliss, right?

By being completely unaware of how productive a person has been over the past week, or by failing to plan for the week ahead, a team member can remain in a wonderful state of bliss. This might be the desired state for some people, but it is certainly not healthy for a business to operate in such a laid back fashion, and it is highly unlikely to benefit productivity.

But here’s the crazy thing …

Ignorance is bliss might seem like an ideal state for a team member to be in, but this is actually far from the case. After several weeks of participating in a Weekly Debrief program (i.e. team members submitting a weekly status report to their manager or team leader) almost all participants report nothing but positive reactions to it. Many feel it reduces stress, and makes them feel much more positive and organized about their work.

In other words, weekly status reporting isn’t just a ‘nice to have’ because of the information such a status report contains, it’s an essential management tool that brings a whole host of additional benefits to both the manager and their staff.

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Reason #1 – What gets measured gets done

John E. Jones, the leadership trainer, said:

  • What gets measured gets done.
  • What gets measured and fed back gets done well.
  • What gets rewarded gets repeated

This is so apt for Weekly Debrief that it could almost be used as the strap line or subheading. Accountability is an amazingly powerful tool. When people are made to account for their time and their actions by putting things in writing they tend to focus far more on where the time goes and what gets done.

Weekly Debrief acts as a weekly measure for team members and this accountability, or workload transparency, ensures that more things get done than if that measurement process did not exist.

Anyone who is familiar with GTD (Getting Things Done) will instantly understand the benefits of spending a small amount of time making a list, or putting things in writing. The process itself is cathartic and in many instances will reduce work-related stress substantially.

Just spending five to fifteen minutes writing a few paragraphs about what you have achieved over the last week, and what you plan to achieve over the coming week, can create a level of focus and reflection that would otherwise not exist.

It is easy to leave the office on a Friday afternoon thinking you’ve had a terrible week and have achieved very little, but the chances are that if you spend just a few minutes listing your achievements or crossing off the items on a to-do list, you’d amaze yourself at just how much you really have done.

Equally, a few minutes spent listing your plans for the coming week provides you with a clear starting point that you can get going on as soon as you arrive back into work on the Monday.

By putting this information in a weekly status report or weekly debrief, a team member is communicating this information to their manager, and this will always result in far better communication both in terms of results achieved and work to be done.

Without a weekly summary a manager can only guess at exactly what their team members are achieving and only hope that they will be working on the right things over the coming week.

In summary, by writing a brief summary of the week just past and a list of what they plan to achieve over the coming week a team member is creating an improved level of accountability both to themselves and to their manager. The benefits of this, to put it simply, are that it ensures everyone is dancing to the same tune.

Without some kind of weekly status report it is very easy for team members to work on the wrong things, at the wrong time, and for too long, and to not focus on the tasks that really need to be completed during that week.

A simple, once a week, status report immediately corrects this problem and puts in place a level of accountability that benefits both the team member and their manager.

In the next post we’ll be looking at whether knowledge really is power, or whether ignorance is bliss. See you then.

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5 Reasons Why a Weekly Debrief or Weekly Status Report is Essential

There are five very important reasons why a Weekly Debrief, or Weekly Status Report, is essential to the smooth running of a successful business, department, or team. The importance of each of these reasons will vary from team to team, but it is rare to find a situation where all five are not hugely applicable.

Over the next few days I will make a post about each of the five reasons. Tomorrow we will start off with accountability.

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Phew! There have been a LOT of downloads of the Weekly Debrief iPhone and iPad apps overnight!

Wow! It looks like the world came to life while I was sleeping, as when I awoke this morning and checked the download statistics for the brand-new Weekly Debrief iPhone and iPad apps, they had shot through the roof!

If you haven’t already downloaded one (or both) apps, you can of course still grab them at any time from the Apple app store.

Later in the week I will post my thoughts on the two apps as I have used them both extensively over the last few months.

For now let me share this abbreviated features list with you:

  • Manage Staff Profiles With Ease – It’s easy to add and edit staff details
  • Attach Staff Photo/Avatars – Personalize the reports you receive by adding staff photos
  • Custom Messaging / Reporting Options – Get the Weekly Debrief set to suit your own schedule
  • Secure 100% Secure, Encrypted Data Storage - Store your team data with confidence
  • Custom, Staff-Specific Schedules - Tailor the Weekly Debrief requests to suit your team’s working week
  • Customizable System Messages – Edit all system messages to suit your company tone
  • Tokens / Shortcuts in messaging components – Making team broadcasts personal
  • Customizable Report Data – Produce professional grade team summary reports for onward presentation
  • Report Designs – Adding a quality, professional feel to your reports
  • Detailed Team Submission Reporting Over Time – Review past submissions and journal entries and track staff performance
  • In-built ‘Team Talk’ Feature – Perfect for team communication, allows you to send individual or group messages
  • All Team Communication Securely Archived – Keep an audit trail of all team communications
  • Fully Searchable – Quickly locate previous discussions and reports using in-built search tools
  • In-built Journal Tool – Team members can e-mail journal entries directly into Weekly Debrief
  • Dedicated Support – In all likelihood you’ll find Weekly Debrief super-simple to use. If not, remember that we’re here to help.


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iPad and iPhone Apps are now available

Great News! The iPad and iPhone apps are now available to download from the App Store.

As well as being able to manage your teams effectively with online version of Weekly Debrief, you can now have your finger on the pulse while you’re on the go, using the free iPad and iPhone apps.

We’ve been using the apps in-house for a few months now while going through extensive development and rigorous testing, and as someone who is constantly mobile, I can testify personally to how incredibly helpful they are when you’re on the move.

The iPad and iPhone apps will ensure you always have all of your team’s status reports right at your fingertips 24/7.

You can view detailed reports by individual or team, check trends, add and update team members, send messages to either a selection, or your entire team, and one of the features I personally love, is the ability to be able to search all of the entries ever made.

Tomorrow, once the dust has settled, I’ll post with some screenshots and feature lists – but in the meantime, if you want to grab a copy, just head on over to the Apple Apps store.

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